Avaya is a world leading communications company offering business communications applications, systems and services designed to make your employees more productive, your customers more satisfied and, ultimately, your business more profitable. Avaya Intelligent Communications are at the heart of 90% of all Fortune 500 companies.
First Cambodia is the only Authorized Distributor in Cambodia, with engineers trained by Avaya and qualified to implement their systems. We believe we are the most experienced company in Call Center technology with on the ground experience of installation and management of such systems. Let us show you how Avaya Intelligent Communications can use voice to give you a competitive advantage.
Avaya Contact Centre
Providing a total solution for an organization’s sales and service needs, Avaya Call Centre is built upon proven and innovative Automatic Call Distribution (ACD) technology that offers a suite of call routing and resource selection capabilities. | 
| • Helps agents handle calls more effectively and boosts the overall level of call centre productivity
• Simplifies customer management, contact centre administration, results tracking and agent training
• Offers conditional call routing that makes use of context-based inputs, coupled with versatile resource selection capabilities |
Avaya Call Management System Avaya Call Management System (CMS) is an Operational effectiveness solution from Avaya that offers integrated analysis and reporting to help you keep in touch with virtually everything that’s going on to improve customer satisfaction. | 
| • Provides robust real-time monitoring and historical reporting,
• Helps you optimize the optimize the efficiency of your call centre by allowing you to increase call volume without adding staff
• Add Avaya CMS Supervisor and enjoy even more flexibility and convenience, enabling you to use a PC to access all the reporting and administrative power of Avaya CMS |
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